About Us: The Story Behind SignupSentinel
At SignupSentinel, our mission is simple: to help SaaS companies stop fake signups, protect their sales pipelines, and keep their focus on genuine leads. But to understand why we built SignupSentinel, you need to know a bit about our story.
Who We Are
Garrett Milster
Ian Alexander
We’re Ian Alexander and Garrett Milster, co-founders of SignupSentinel, with a shared history of launching and growing successful SaaS products in the IT and Managed Service Provider (MSP) space. Our journey started at Syncro, where we built and operated a suite of products that became trusted tools for IT professionals around the world:
- TechSuite: A powerful toolkit for computer repair professionals.
- Kabuto: A lightweight Remote Monitoring and Management (RMM) platform.
- RepairShopr: An all-in-one business platform for any kind of repair business.
- Watchman Monitoring: A proactive monitoring solution designed for MSPs.
- Syncro: Our flagship product, merging the best features of our previous tools into a robust RMM and PSA solution for IT teams globally.
Why We Built SignupSentinel
Over the years of developing and scaling these products, we faced a persistent challenge: fake signups. Whether it was spammers, trial abusers, or fraudulent users testing the boundaries of our systems, these signups created noise that distracted our engineers and consumed resources. Every fake signup represented time and energy diverted from building great features and supporting real customers.
Our experience in the IT and cybersecurity space taught us how critical it is to secure platforms from unwanted access. We knew firsthand the complexities that come with protecting a growing SaaS product from bad actors. This deep understanding of the challenges faced by SaaS businesses led us to create SignupSentinel—a solution born from real-world experience and the need to keep platforms safe and focused on growth.
Our Expertise
Having operated in the IT/MSP space for years, we built a strong foundation in cybersecurity best practices. Managing tools that were used by thousands of IT professionals meant we had to be at the forefront of protecting data, preventing misuse, and staying a step ahead of potential threats. At SignupSentinel, we’re bringing that same commitment to security and reliability to help SaaS businesses defend their platforms from fake signups and fraud.
We know what it’s like to be in your shoes. We’ve been there—running successful SaaS products, facing the challenges, and learning how to navigate them. We created SignupSentinel to share what we learned, so you can focus on what you do best: building and scaling your business without worrying about fake leads and fraudulent users.
Join Us On Our Mission
We built SignupSentinel to help SaaS teams prevent the same headaches we faced. Join us on our mission to secure signups, protect your sales pipeline, and save your team time and resources.